Mishawaka Auto Repair

There is a lot I could say about this shop and not much good either. The reason I give this shop a 1 star is the lack of ability to provide proper customer service. I work in customer service all day and some people get rude and don't consider what we have to do but we still stay composed and don't criticize or rebuke the customer. Today I was told how I was not going to be provided any service because they saw it as a waste of time.The man who said this said that I going there and not fixing my car (which I had gotten things fixed there many times before). He also suggested I should stop bringing it. Because I live on campus I can't go home to want to mypmy otheroother mechanic cani. affordhave gone to for five years now. I had relied on them to get my car fixed. The beginning of my problems was when they told me I had a bad timing belt. I didn't have the $900 to replace it. Also that was what I paid for the car. So I went home where I had a garage. I took time off and I got to work. When I couldn't finish fixing it due to not having the right tool my other mechanic ( Automotive solution an excellent shop that has always treated me well and have been more than pleasant to work with and I highly recommend if you are in the Lafayette area and need a car fix to go there.) After getting my car finished in getting the timing belt replaced I payed about $400 for it a huge savings compared to my original quote. Then I was also lectured by the same gentleman a few months before this incident about being on time to appointments. I didn't think it was an appointment because first I was told bring the car in about 9 not we will see you at 9. Around and at can make a big difference. As well that day I had some other things I had to deal with being a busy college with often having meetings and class from morning to night. When I got there they were aprently not happy. He went on and told me how I should have brought me car earlier. I respect the gentlemen who work on the cars and their time but sometimes due to unforeseen events I can't bring in my car on time. I got used to going to a mechanic who understand this and never let this be a problem. Guess I was spoiled by good service. All these transactions have been with one person and I don't think he should be fired I do think he should be informed that there is an appropriate point to turn away a customer and in my case I feel I was unfairly refused service.

They did great work on my transmission in my struts when I brought the car in five stars all the way. Great service great price great timing

They were wonderful! They checked me in the same day and my car was fixed and ready to go by the next day ! Appreciate all their time and professionalism☺️

I just got my 2013 Chevy Traverse back from Rick’s & they have exceeded my expectations! I’m so glad I chose to trust them with my vehicle and I feel like I’m driving a brand new car again. I will definitely be coming back and recommending you to anyone that asks! Thanks again guys for the quality work and friendly service!!

My experience was very pleasant, they treat u with most respect, always quick to answer all your questions, this will be the only place I take my car , I high recommend Rick’s auto !!! They aim to please !!! Very fair on there pricing !!!!👍😊👍😊👍

Great service, great price!

My experience was awesome! I took my vehicle to another place who completely missed on diagnosing what was wrong - aka they had no idea. I took it to Rick’s and within hours had the problem found (bad alternator and serpentine belt) and fixed same day! I paid a fair price and everything was handled perfectly.

I told them my budget and they worked with me and did the work in a very timely manner! Great experience and I’ll be coming back.

Great customer service told me the issue and got it fixed within a day answered any questions I had. I highly recommend going to ricks!

Terrible. They had my car on and off for months, trying to fix a stall. Then finally "figured" it out, and I paid $190 for a part to fix it. It's still stalled ever since. Driving a car that stalls repeatedly is frustrating, scary, and stressful. If it weren't for the need of a loaner car to get my husband back and forth to cardiac rehab, after a Thanksgiving heart attack, I wouldn't have kept letting them try. But they nvr should have said I needed a part I didn't need, and then charge me for it. They have been called more than once since about it still stalling. I give up. But I won't be silent about the service. I took it there from Oct 2019 through Feb/March 2020. Nothing is fixed.